Student Technical Support Frequently Asked Questions

These FAQs are designed to answers questions you may have about the Student Technical Support Service available to Argosy University students.

Why are you now expanding technical assistance by phone or email?

We are expanding technical support services to better assist students as they pursue their Argosy University education. Now, you need only one number 1-866-4ARGOSY (1-866-427-4679) to reach personalized assistance with your technical questions. This is just a part of our overall commitment to student success.

What hours are these services available?

Live support assistance will be available twenty-four hours a day, seven days a week through 1-866-4ARGOSY email studentsupport@argosy.edu for additional assistance.

What information will I need when I call for technical assistance?

When you call 1-866-4ARGOSY, you will be asked to verify your status as a student. Please have your student ID or social security number available, and the associate will be able to quickly begin assisting you with your questions.

What technical assistance would I typically be able to get?

Technical support can assist you with many issues, including:· eCollege technical issues including access and functionality· Student Portal technical issues including access and functionality· Student Gmail assistance and navigation· Argosy Digital Bookshelf and e-text set up and navigation· MyLab support and navigation· General computer issues where items are not loading or displaying correctly due to cookies or cache needing to be cleared, browser issues, security settings, etc.

Can I ask questions about financial aid or other non-technical issues by dialing 1-866-4ARGOSY?

This service supports technical issues and is not able to answer questions regarding financial aid, academic issues, or course assignment assistance. Please contact your campus student services department for assistance with these non-technical issues.