We have made some progress but we are still extremely behind in processing disbursements and certifying loans. 1/3 of our students loans have disbursed. We had a call yesterday with our processing centers and they have asked that student please not contact the processing centers directly because it is creating greater delays. Unfortunately, they are not staffed with customer service representatives so any call or inquiries are restricting their ability to certify loans. I apologize for any inconvenience but we were informed that it still may be an additional 3 weeks before all completed files are certified. Student with completed files will not be placed on hold or restricted from registering or attending classes. We will be contacting student regarding any missing documents. You can also view this information by logging on to your student link at https://mycampus.argosy.edu. We also ask that you please reference this site for refund information under your account summary.
Pending= We are processing it but it has not been approved/certified yet- Could be in this stage for approximately 3 weeks
Approved= loans have been certified and should disburse in approximately 4 business days
($)= this is amount that you will be receiving in a refund, it just has not been processed yet.
Stipend =Refund. Once this appears on your student link, this amount will be sent to www.salliemaebank.com/aua approximately 3-4 business days later.
If you have additional questions please contact us at 770 407-1198.
Sincerely,
Argosy University Student Finance Department
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